Returns & Refunds

We want you to love your purchase. If you are not fully satisfied, you may request a return or exchange.

• Returns are accepted within 14 days of delivery.

• Items must be unused, in original condition, and returned in their original packaging.

• Custom or made-to-order products are non-returnable unless defective.

• Refunds will be processed once the item is received and inspected.

• Shipping costs for returns are the responsibility of the customer unless the item was defective or incorrect.

To arrange a return, please email us at info@thuula.com with your order number.

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Shipping + Delivery

Processing Time

• Orders are processed within 3–5 business days unless otherwise noted

• All ceramic lighting have a lead time of 2-4 weeks.

Domestic Shipping (South Africa)

• Delivery typically takes 3–7 business days depending on your location.

International Shipping

• Available on request. Delivery times vary. Customs duties or taxes are the customer’s responsibility.

Delays

• We are not liable for delays caused by couriers, customs, or events outside our control.